Explore how we handle your data
This policy applies to the data you send when you open an account, contact support, or move funds through DANA, OVO, GoPay, or QRIS. We collect the account fields you fill in, the device and browser signals that help us secure login, and the transaction references
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we need for payment checks. When a request touches DANA, OVO, GoPay, or QRIS records, we only use the fields needed to match the transaction and keep the rest inside the privacy team. We use that data to run your account, answer requests, keep records for
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audit or dispute handling, and meet the retention rules that apply in Indonesia. If you open from Jakarta, the same policy still applies; local law decides whether a request can be completed, and we only act where local law permits. We do not ask for more
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data than the task needs, and we keep access inside the teams that handle privacy, support, security, and payments.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.